B2B clients only
Support described on this page is available to business customers who have an existing relationship with DataRankr Ltd.
This is not a public or consumer support channel. If you are a current or prospective B2B client, use the contact details and guidance below to get assistance with services, technical issues, or general enquiries.
Contact methods
Use the following to reach us for support-related enquiries.
Centris Business Gateway II, Level 3, Suite D, Triq Is-Salib Tal-Imriehel, Zone 3, Central Business District, Birkirkara, CBD 3020, Malta Use this for all support requests, technical questions, and account or delivery enquiries.
Include a clear subject line (e.g. “Support: [brief description]”) and, where relevant, your organisation name and any contract or reference identifier. This helps us route your request and respond appropriately.
Scope of support
We provide support for the following, in line with your agreement with us.
- Services and deliverables: Questions or issues relating to data aggregation, analytics, scoring, SEO infrastructure, or other B2B services we provide to you.
- Technical issues: Problems with dashboards, exports, APIs, or integrations that we operate or deliver.
- Data and methodology: Clarifications on data sources, scoring logic, or methodology, where covered by your engagement.
- Delivery and access: Access issues, missing or delayed deliverables, or format questions.
- Compliance and legal: Questions about our positioning, data sourcing, exclusions, or terms; for formal legal requests, we will respond in line with our legal and compliance processes.
When you contact us
To speed up resolution, please include as much of the following as applies.
- Your organisation name and, if applicable, contract or project reference.
- A clear description of the issue or question (what you expected vs what you are seeing, or what you need clarified).
- Relevant context: environment, timeframe, affected system or deliverable.
- Whether the matter is urgent or blocking, so we can prioritise.
Response and process
We aim to acknowledge support requests promptly and to resolve issues in line with our internal processes and any agreed service levels.
Response times depend on the type of request and any SLAs agreed in your contract. We do not publish general response-time guarantees on this website. For urgent or contractual matters, we will follow the process set out in your agreement.
If your request needs to be escalated or handed to another team (e.g. technical, compliance), we will let you know and keep you updated where appropriate.
Support FAQ
Contact details (support)
DataRankr Ltd
Registered address: Centris Business Gateway II, Level 3, Suite D, Triq Is-Salib Tal-Imriehel, Zone 3, Central Business District, Birkirkara, CBD 3020, Malta
Jurisdiction: Malta
For support, use the address above with a clear subject and description of your request.
Need to get in touch?
Use the contact details above for support, or visit the Contact page for general enquiries.